HVAC Parts Inside Sales Representative (Roanoke, VA)

Hobbs & Associates
September 11, 2023
Roanoke,, Virginia
Job Type


HVAC Inside Parts Sales Representative

The primary goal of this position is to contribute to the success of the company by selling parts to internal and external clients, over the counter, in-person, or on the phone to assist in achieving individual and departmental sales objectives.

The HVAC Inside Parts Sales Representative will be responsible for the daily operations of the Parts Department by successfully performing or assisting in managing the following:

Sales and Customer Service

  • Promote the selling of HVAC parts to customers.
  • Maintain regular contact with major customers to build loyalty and ensure long-term revenue.
  • Assist in maintaining the operation of the retail sales counter.
  • Assist the Parts Manager in maintaining a lost sales tracking program.
  • Assist in setting prices and discount levels and plan promotions to increase sales.
  • Effectively and efficiently process Client payments, or obtains credit authorization, while also ensuring that all charge sales receipts are signed by the Client.
  • Ensure that all Clients receive their copy of the invoice.
  • Promptly notify Clients when all parts have arrived along with an estimated time of delivery.
  • Effectively and efficiently track and follow up on back-order parts.

Inventory Management and Control

  • Assist in managing inventory based on demand and cost targets.
  • Assist in maintaining stock at a level that enables servicing and repair departments to complete their work without delay.
  • Avoid the costs of carrying excessive inventory.
  • Develop the knowledge of stock-control so that you can effectively record and analyze the movement of parts.
  • Maintain accurate records of parts replaced under warranty and details of faulty parts.

Sourcing Quality Parts

  • Buying and selling quality parts at the right price is an important aspect of the job.
  • Identify and evaluate suppliers who can offer replacement parts that match the quality of the originals.
  • Negotiate with vendors to obtain the best prices for parts.

The best candidate for this position will meet the following requirements:

  • HVAC parts/equipment experience preferred.
  • Experience with FACTS Accounting Software preferred.
  • Must demonstrate an ability to multi-task and prioritize day-to-day responsibilities.
  • Must have a minimum of two (2) years of customer service experience.

Benefits Include:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance
  • EAP
  • Pet Insurance
  • Critical Illness/Accident
  • PTO
  • Employee Development

Hobbs is an Equal Opportunity Employer

Job Type: Full-time

Pay: From $55,000.00 per year


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Experience level:

  • 1 year


  • 8 hour shift

Weekly day range:

  • Monday to Friday

Work setting:

  • In-person
  • Office

Work Location: In person

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