Service Administrator (Nashville, TN)

Hobbs & Associates
Published
May 11, 2023
Location
Nashville, United States of America
Category
Default  
Job Type

Description

Job Title: Service Administrator

Job Location: Nashville, TN

Reports to: General Manager

FLSA Status: Exempt

This is a FULL-TIME position

Under the supervision of the General Manager, the Operations Administrator will function as both the internal support for Service Operations and the Parts Department. The Operations Administrator will manage resources including invoicing, equipment, and people to ensure successful service contracts with our customers.

RESPONSIBILITIES

This role is responsible for the following:

  • Provide backup customer coordination for service requests received through our Service phone line and email.
  • Support the customer service process by working extensively with all departments, as necessary.
  • Provide superior customer service to both external and internal customers by exceeding their expectations through effective and timely oral and written communication.
  • Track equipment startup with our Service Technicians and Customers, including pre startup documentation, collecting and filing completed start up forms, and updating the start-up warranty tracker.
  • Provide accurate, timely data entry for the purposes of billing customers and processing warranty claims.
  • Support material procurement with manufacturers’ ordering, release, and warranty management.
  • Consistently follow up and execute assigned duties.
  • Manage billing Parts Department Invoices to customers.
  • Add to our internal system Service Technician time each week.
  • Collect and process Service Technician receipts in our internal system.

REQUIREMENTS

  • 2+ years dispatching and/or scheduling experience.
  • Ability to work well in a fast-paced environment.
  • Detail-oriented, organized, results driven.
  • Ability to use computer software and adept at learning new systems and tools. Geographical knowledge of service area or map reading skills.
  • Must demonstrate excellent communication skills and a positive and friendly customer service manner.
  • Must demonstrate an ability to multi-task and prioritize day-to-day responsibilities. HVAC parts/equipment experience preferred.

COMPETENCIES

  • Time Management- Uses time effectively and efficiently. Values time. Concentrates efforts on the more important priorities. Gets more done in less time than others. Can attend to a broader range of activities.
  • Conflict Resolution- Steps up to conflicts, seeing them as opportunities. Reads situations quickly. Good at focused listening. Can hammer out tough agreements and settle disputes equitably. Can find common ground and get cooperation with minimum noise.
  • Interpersonal Skills- Relates well to all kinds of people, inside and outside the organization, builds appropriate rapport, builds constructive and effective relationships, uses diplomacy and tact, can diffuse even high-tension situations comfortably.
  • Planning- Accurately scopes out the length and difficulty of tasks and projects, sets objectives and goals and breaks down work into the process steps necessary to get things done.
  • Action-Oriented- Enjoys working hard. Is full of energy for the things seen as challenging. Seizes more opportunities than others. Reacts quickly to critical situations.

Physical Demands/Work Environment:

While performing the duties of this job, the individual must be able to remain in a stationary position for 25 percent of the time while operating their computer and performing office work. The individual needs to frequently move about inside tight and cramped spaces. They may operate a computer and other office productivity machinery, such as a calculator, copy machine, fax machine, and computer. They must be able to exchange accurate information with customers and others in the office while interacting. The employee must regularly lift and /or move up to 50 pounds, occasionally lift and/or move up to 100 pounds.

The individual must be capable of reviewing their work for errors and adjust as necessary.

This position works in various settings, with much outdoor exposure during the day. The noise level in the work environment is usually low to moderate, but can escalate to high while on work site.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.'

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Referral program
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance

Hobbs & Associates, Inc. is an Equal Opportunity Employer

Job Type: Full-time

Pay: $39,910.66 - $48,064.45 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Ability to commute/relocate:

  • Nashville, TN: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Customer service: 1 year (Preferred)

Work Location: In person

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